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Payment and delivery

We want your shopping experience in our store to be simple and secure. Below you will find all the key information regarding payment methods, as well as delivery options and costs for your order.

Delivery Options and Costs

For international shipping rates contact us: sklep@norvellpolska.pl please.

Available delivery methods (Poland only):

InPost Paczkomaty 24/7 – collect your parcel from any locker at a time convenient for you. For 11 PLN.
InPost Kurier – delivery directly to the address provided. For 20 PLN.
DHL Kurier – secure delivery to your home or workplace. For 20 PLN
ORLEN Paczka – collection from a wide network of pick-up points and parcel lockers. For 11 PLN.

Processing Time

We value your time. Orders are typically dispatched within 72 working hours. However, we make every effort to ensure that most parcels leave our warehouse within 24 hours.

Payment Methods

For your convenience and security, we use trusted online payment providers in Poland. Payments are fast, secure, and fully encrypted.

Available payment methods:

Autopay – fast online transfers, card payments (Visa, MasterCard), and digital wallets.
Przelewy24 – instant transfers from most Polish banks and popular mobile payments such as BLIK.

Additional Information

Once your order has been dispatched, you will receive an email with a tracking number, allowing you to monitor your shipment.

All parcels are carefully packaged to ensure they arrive in perfect condition.

If you have any questions regarding your order, please contact our Customer Service team.

Szanujemy Twoją prywatność

We use cookies and similar technologies to remember your settings, present personalized content and advertisements, and provide social media features. We also use cookies to measure traffic and analyze how you use our website.1

By default, only files necessary for the proper functioning of the site are enabled. Below, you can accept all types of files by clicking "Accept all," or refuse their use (with the exception of necessary ones). You can also adjust the files to your needs by selecting "Customize consents." You can withdraw or change the granted consent at any time by clicking the "Cookie settings" link at the bottom of the page.

Details about the cookies we use and the rules for processing personal data can be found in the Privacy Policy.

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Cookie settings

Here you can specify your preferences regarding the use of files placed by us and external service providers whose services we have added to our site.

These are IT data saved and stored by the browser that are required for the proper functioning of the online store. They are usually only installed in response to your actions, such as: defining privacy settings, adding a product to the cart, logging in, selecting payment methods, and pickup points. You can set your browser to block or warn you about these files, but blocking them will prevent the site from functioning. Necessary cookies do not store any personal data that allows identity identification.

They allow us to personalize the site and remember previously selected settings. They can be set by us or by external service providers if we extend the functionality of our store with various additions and integrations. Rejecting these files will not affect the correct functioning of the store, but some useful features will be unavailable to you.

They allow us to count visits and traffic sources. Thanks to this, we can analyze the ways you navigate our site and improve its efficiency. We can also check the popularity of our products and refine our offer. The collected data is completely anonymous and does not allow for the identification of specific users. If you do not allow these files, we will not know when you visit our website and will not be able to ask you for feedback on your purchases.

Data used by the store software provider – Shoper S.A. Based on this data, analyses related to software development are conducted, and the effectiveness of advertising campaigns is measured. This information is not combined with other data provided during registration or when placing an order. You can read more about this in the Shoper Cookie Policy.

They allow for better matching of displayed advertising content to your interests and promoting our products on other pages you visit. Marketing files do not store personal data. They are based on the unique identification of your browser and internet device. If you do not allow their use, advertisements will still be displayed, but they will not be personalized based on cookie data.

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